ILLIAR SA ("Illiar") performs all processing duties for personal data belonging to the website's visitors. We respect your privacy and aim to use your personal data carefully and securely, for all purposed required by the law. In this Privacy Statement we describe who we are, how and for what purposes we process your personal data, how you can exercise your privacy rights, and any other possibly relevant information for you.
We design and build technological infrastructures, offering products related to cryptocurrencies and electronic wallets. Our company is based in Via Magazzini Generali, 14 - 6828 Balerna - Switzerland.
Illiar collects different categories of personal data:
- Personal and contact details (e.g. name, shipping and billing address, e-mail address,telephone number)
- Company details (e.g. postal address, VAT number and Chamber of Commerce number)
- Account details (e.g. username and password)
- Purchase details (e.g. purchase date and product type)
- Marketing preferences and related research (for example if you have registered or subscribed for offers via email and/or our research survey)
- Device information (for example: IP address, browser language and settings, time zone,screen resolution, operating system)
- Interaction details including images (e.g. contact with our customer service, digital and/or written correspondence and e.g. when uploading images for supporting service requests)
We receive the categories of personal data described above directly from you.
- Personal data provided when creating an account and/or registration of a product and/or other information that the user enters or provides through the use of our website
- Personal data provided when purchasing a product
- Personal data provided as a result of your browsing behaviour on our website
- Personal data provided when filling out our paper form during an event
- Personal data provided in the context of (inter alia) service requests, correspondence, feedback, help (questions and answers), dispute resolution and the like.
We may receive (inter alia) additional personal data, for example with the help of social media platforms or third party services, to the extent permitted by law. Limits established by law may, for example, require your previous consent.
When you communicate or interact with or about us via social media (for example when you post a message, upload media files or press the "Like" button) we may (through third parties acting on our behalf)collect personal data about you (information contained in your public profile such as name, profile picture, gender, age range, country). We do not store this information. We use this information to improve our presence on these platforms and identify the interests and preferences of our (future) customers.
Illiar collects and processes your personal data for the execution of the purchase agreements entered into with you, administrative services, provision of our services, communications and marketing (profiled or not), anti-fraud checks, customer service quality verification and for fulfilling all legal obligations.
Here you will find more detailed information on these different purposes, as described in the first layer.
Performance of a contract. Activating, delivery and (possibly) terminating the purchase contract/s as agreed between the user and Illiar.
Administration. For the execution and monitoring of Iliar's administrative processes towards you.
Purpose of service, communication, marketing and personalized experience. To provide customer service, to make offers (including personalized ones) and/or to provide and share information on Illiar's activities.
Quality and management purposes. Monitoring and improving the quality of services, products, processes and systems, internal reviews.
Legislation and regulation. For identification, anti-fraud checks, performing audits, internal security and compliance with laws and regulations.
Personal data processing is lawful only when based on one of the reasons listed above. The treatment applied by Illiar is based on three of these legal grounds. Our processing activities take place for the necessary execution of a contract and/or a legitimate interest of Illiar through your consent.
Performance of a contract. We use your personal data to perform the necessary steps before entering into a contract, and to carry out the contract concluded with you.
Legitimate interest. We also use your personal data for Illiar's legitimate interests. Below you can read more about Illiar's legitimate interests.
Given consent. With your consent we are permitted to use your personal data for certain marketing purposes and/or to support us in our market research. You can always withdraw your consent, and you can find out how to do so under the heading "Can you withdraw your consent?".
For Illiar, personal data processing is needed for creating and maintaining a lasting relationship with its customers, to monitor and improve our products,services and processes and to protect its business interests. For example, to inform our customers about new products, services and activities, to ask customers to provide us with feedback on our products and services, to prevent security incidents and/or abuse of our applications, or to protect Illiar's interests in any (possible) legal proceedings.
If possible, we will use and apply the so-called "opt-out" to our communication. This way you can easily inform us when you no longer wish to receive communications from Illiar. Of course you can always contact us directly here https://www.illiar.com/contact-us.
Your personal data can be received by the following categories of recipients:
Group company. We may share personal data with our group companies for the purpose of jointly providing content and products and/or services (such as registration and customer support), development of new products, websites, applications, services, tools and communications and to prevent, track and investigate possible illegal activities, violations of our policies, fraud and/or violations of our data security.
Authority. For example, supervisory authorities, tax and customs administration, police and other statutory bodies. We may provide your personal data:
- To comply with a legal obligation or court order; or
- If doing so is necessary for preventing, tracing or prosecuting any criminal acts; or
- If doing so is necessary, to enforce our policies or to protect the rights and freedoms of others.
Business service company. We use third parties to provide our services. For example, a transportation company to which Illiar requests delivery of purchased product, or an online payment service provider for handling online payments. In addition, we also engage third parties such as analytics companies, advertising agencies and social media platforms to analyze data on the use of your website, to perform website personalization, communications and displaying any relevant offers and advertisements.
Other. Any third party to whom we provide, with your consent, your personal data (for example in the context of a collaboration) and/or of which Illiar is now or in the future a part following a restructuring, merger or acquisition.
These third parties process your data as data processors on behalf of Illiar. Illiar has taken all the necessary measures to ensure that your data is used exclusively for the aforementioned purposes.
We have taken both technical and organizational measures to protect your data from loss, theft and unauthorized access. We continuously improve our security measures in case of technological advances and developments. We also recommend that you protect your passwords and any electronic media you use, correctly and efficiently.
If necessary, your personal data is transferred and/or processed outside the European Union and Switzerland. Illiar has taken all necessary measures to ensure that transfers take place only within the limits established by law.
All European countries are bound by the same set of statutory rules. This set must ensure a consistent level of protection when processing personal data within the European Union.
Illiar is authorized to (legally) transfer your personal data to countries on the basis of a so-called "adequacy decision". An adequacy decision is a decision of the European Commission which decides that the country in question guarantees an adequate level of protection of personal data.
The (legitimate) transfer of personal data to other countries will be carried out only after the appropriate guarantees provided by Illiar have been introduced.
Your personal data will be removed and/or anonymized once they are no longer needed for the purposes for which such personal data is being processed. Furthermore, we can assure you that Illiar will not store your personal data for longer than permitted by law.
You have the right to obtain confirmation of whether Illiar is processing personal data concerning you and, in this case, to request access to an overview of personal data and the correction and/or deletion of them. Furthermore, you also have the right to limit the processing of your personal data, the right to object to the processing and the right to data portability. Below you can read where and how you can invoke all those rights.
If you have your Illiar account, you have access to a part of the personal data registered with Illiar. You can rectify or delete this personal data at any time you wish.
In case you'd like to have access to an overview of all process activities and/or would like to rectify or delete (as far as permitted) your personal data and you are unable to do this yourself, you can contact us here: https://www.illiar.com/contact-us
In case you do not have an account and wish to invoke the right to access, rectify and/or delete your personal data, you can contact us here: https://www.illiar.com/contact-us
To invoke your right to limit processing and/or your right to object to the processing, as well as to invoke your right to data portability, please contact us here: https://www.illiar.com/contact-us
Please note that Illiar may require additional information to verify your identity.
If you have given your consent for a specific process activity related to your personal data, you can revoke this consent at any time. Please note that withdrawal does not have retrospective effect and withdrawal of your consent is only possible in case you have given your consent for the first time.
You can contact us to express the withdrawal of consent by contacting us via https://www.illiar.com/contact-us
You can lodge a complaint with the Swiss data protection authority when you have a complaint about Illiar's use of your personal data. For example, if you believe that Illiar is not using your personal data carefully, or because you have sent us a request to access or rectify your personal data and are not satisfied with our response.
In some cases, provision of personal data is necessary for Illiar. For example, to enter into an agreement with you or provide a service or create an account. Information fields that are not marked with a * are not required.
When the provision of personal data is necessary for us, we will report it using a *. In the event that you decide not to provide the requested personal data, we will not be able to enter into the agreement or provide the service in question. By your act of providing personal data requested by information fields that are not marked with a *, you give your consent to the processing of this personal data from and to Illiar.
Illiar wants to offer you the best possible experience, in order provide you with a relevant service tailored around your needs. To make this possible, we group, combine and analyse personal data so that we can determine the most relevant target groups and segments, as well as content, advertising, information, moments and channels.
For our profiling purposes, the following personal data, in alternating combinations, can be combined, analyzed or segmented:
- Demographic details: this does not concern personal data, but for example data at the geographical level. When demographics are grouped into an individual, the data could become personal data.
- Transactional details: personal data resulting from a transaction between Illiar and you.
- Interaction details: personal data resulting from the correspondence between Illiar and you. For example, the products you have purchased, the service requests you have created, what type of browser you use, what type of device you have and other cookie identifiers. Offline interactions are also included.
- Behavior Details: Personal data about your behavior that Illiar processes, such as your preferences, opinions, wants and needs. We may collect this data, for example, by monitoring your browsing behavior on our website or your connection with a social media account. Only with your consent, we collect and process information with the help of cookie tracking.
In case you do not wish to receive customized marketing, you can contact us to manifest it through https://www.illiar.com/contact-us.